Desktop Soft phoneDesktop Soft Phone
The desktop soft-phone is the recommended option if you are using your own PC or laptop.
1. How to install the soft-phone?
A. Simply download the file from our website, then run it. The installation wizard will guide you through the process.
The soft-phone will work with most software firewalls, such as Norton Internet Security. Just remember to allow communication on all ports when prompted by the firewall software.
2. How can I configure my headset/ mic/ speakers to the optimum settings?
A. Pressing F8 when the soft-phone is open runs the Audio Tuning Wizard. This helps ensure the optimum settings are used for your mic and speakers/ headset. Once configured if you dial *89 you can run an 'echo test' to ensure everything is setup correctly.
3. I can hear the other party, but they cannot hear me (or vice versa). What is the problem?
A. One-way audio usually occurs when there is a firewall on your PC/ Network which is blocking the audio. If using ADSL (broadband) it may also be that your router blocks the ports by default, without you even knowing. Please disable any firewall you may have then try again.
If you don't have a firewall, or are unsure, please download this small utility, run it and send us the results (please cut and paste from the window, don't send us a screen capture). We will then try to diagnose where the problem may be.
4. The person I am calling hears an echo on the line? What is causing this?
A. Echo is sometimes caused by incorrect mic/ speaker settings. Use the audio controls to adjust your settings. Also, echo is often eliminated by using a headset or handset, instead of regular desktop speakers, as it prevents the other side hearing themselves in your speakers!
5. The sound quality is poor. Is there anything I can do to improve it?
A. The most common cause of a poor quality call is a poor quality internet connection. You can find out your IP address here www.whatismyipaddress.com - if you contact our support team and let them know your IP address, they will run some tests on your connection.
6. I get a fast busy tone on every number I call. Why?
A. Always ensure you dial correctly in order of country code + area code + number. No # or leading zeros are required.
7. The call duration show in the call logs is longer than the call I actually made. Why?
A. You must click 'disconnect' when you have finished your call. This disconnects you from our network. Failure to do this could lead to additional costs being incurred.
8. How do I call another AirTouch user?
A. Simply dial their DID number that starts with 890 Calls to other AirTouch users are free!
9. I tried to call another AirTouch user, but it failed. I know they are online, so why did it fail?
A. If their soft-phone has not been used for several hours, it may have lost connection to the server. Ask them to make an outbound call and it should 'wake up' the connection and you should be able to call them.
10. What are the technical requirements for using the soft-phone?
A. Windows 2000 or Windows XP or Windows Vista, a 56k dial-up connection (broadband recommended), 128mb RAM, microphone and speakers (headset recommended).
1. How to install the soft-phone?
A. Simply download the file from our website, then run it. The installation wizard will guide you through the process.
The soft-phone will work with most software firewalls, such as Norton Internet Security. Just remember to allow communication on all ports when prompted by the firewall software.
2. How can I configure my headset/ mic/ speakers to the optimum settings?
A. Pressing F8 when the soft-phone is open runs the Audio Tuning Wizard. This helps ensure the optimum settings are used for your mic and speakers/ headset. Once configured if you dial *89 you can run an 'echo test' to ensure everything is setup correctly.
3. I can hear the other party, but they cannot hear me (or vice versa). What is the problem?
A. One-way audio usually occurs when there is a firewall on your PC/ Network which is blocking the audio. If using ADSL (broadband) it may also be that your router blocks the ports by default, without you even knowing. Please disable any firewall you may have then try again.
If you don't have a firewall, or are unsure, please download this small utility, run it and send us the results (please cut and paste from the window, don't send us a screen capture). We will then try to diagnose where the problem may be.
4. The person I am calling hears an echo on the line? What is causing this?
A. Echo is sometimes caused by incorrect mic/ speaker settings. Use the audio controls to adjust your settings. Also, echo is often eliminated by using a headset or handset, instead of regular desktop speakers, as it prevents the other side hearing themselves in your speakers!
5. The sound quality is poor. Is there anything I can do to improve it?
A. The most common cause of a poor quality call is a poor quality internet connection. You can find out your IP address here www.whatismyipaddress.com - if you contact our support team and let them know your IP address, they will run some tests on your connection.
6. I get a fast busy tone on every number I call. Why?
A. Always ensure you dial correctly in order of country code + area code + number. No # or leading zeros are required.
7. The call duration show in the call logs is longer than the call I actually made. Why?
A. You must click 'disconnect' when you have finished your call. This disconnects you from our network. Failure to do this could lead to additional costs being incurred.
8. How do I call another AirTouch user?
A. Simply dial their DID number that starts with 890 Calls to other AirTouch users are free!
9. I tried to call another AirTouch user, but it failed. I know they are online, so why did it fail?
A. If their soft-phone has not been used for several hours, it may have lost connection to the server. Ask them to make an outbound call and it should 'wake up' the connection and you should be able to call them.
10. What are the technical requirements for using the soft-phone?
A. Windows 2000 or Windows XP or Windows Vista, a 56k dial-up connection (broadband recommended), 128mb RAM, microphone and speakers (headset recommended).
