Hardware SupportAirTouch supports the SIP protocol, so most SIP devices will work with AirTouch.
We do not support H323 devices but if you must use H323 then please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This email address is being protected from spam bots, you need Javascript enabled to view it for further details on how we can set you up
The settings for most SIP devices will include these 3 common fields:
We do not support H323 devices but if you must use H323 then please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This email address is being protected from spam bots, you need Javascript enabled to view it for further details on how we can set you up
The settings for most SIP devices will include these 3 common fields:
- Username - this will be your AirTouch username.
- Password - enter your AirTouch password
- SIP proxy - enter sip-keo.borderproxy.com (you MUST use the domain name, NOT IP address)
Save your settings and in many cases, your device will now be connected to us (note: your DNS settings must be valid to find our SIP Proxy)
You can see example settings for many commonly used devices (such as Cisco ATA, Sipura, Grandstream etc) here. If you require help with configuration of any devices not shown and the above settings do not work, please contact us at aclsupport@airtouchkenya.comThis email address is being protected from spam bots, you need Javascript enabled to view it .
I get a fast busy tone on every number I call. Why?
Always ensure you dial correctly in order of country code + area code + number followed by #. No leading zeros are required.
How do I call another AirTouch user?
Simply dial their vDID number that starts with 890 Calls to other AirTouch users are FREE!
How can I find out my balance if using an IP phone?
You can see example settings for many commonly used devices (such as Cisco ATA, Sipura, Grandstream etc) here. If you require help with configuration of any devices not shown and the above settings do not work, please contact us at aclsupport@airtouchkenya.comThis email address is being protected from spam bots, you need Javascript enabled to view it .
I get a fast busy tone on every number I call. Why?
Always ensure you dial correctly in order of country code + area code + number followed by #. No leading zeros are required.
How do I call another AirTouch user?
Simply dial their vDID number that starts with 890 Calls to other AirTouch users are FREE!
How can I find out my balance if using an IP phone?
